You have within 14 days upon receiving your item(s) to request a change of mind return except the ineligible ones stated below*. Eligibility for 14 days change of mind return is specified in the information page of every product.
Also, to be eligible for a return, your item must be in its original condition and packaging, which means you have not used, assembled, damaged, washed or laundered any of the items.
Return must be arranged in advance via Contacting Us. Please attach your receipt or proof of purchase and include pictures or video of the received item(s) condition with original packaging.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items without packaging will not be accepted by our partnered couriers due to Occupational Health and Safety Act and Regulations and possible damages during transportation.
Once our team has received your returned item, they will assess whether or not it’s in original condition and packaging.
If the inspection result has been approved, you’ll receive a refund total less:
- The actual freight charges associated with both initial and return shipment. This is disregard of any discounted or free shipping promotion that may have been applied at the time of your purchase.
- 10% of restocking fee.
In case, the returned item is not in its original condition and packaging, an amount equal to 50% of your item's purchased price and all associated freight charges will be deducted from the refund.
Refund will only be back at your original payment method within 3-5 business days. You may have the option of selecting a store credit if you wish to do so.
You can always contact us for any return questions at our contact page.
*Ineligible items for a return:
- Items stated “not eligible for a return” in its information page.
- Bedding, bed linens, pillows, cushions & throws
- Products that have been assembled or semi – assembled, damaged, used, altered, washed or laundered.
Damages, Defections and issues
Please inspect your goods upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
These must be reported within 48 hours of the delivery. Claims of defective or damaged items outside 48 hours reporting period will be assessed under warranty. For incorrect items, if you do not report within 48 hours, you will be responsible for all freight charges associated to the process of your item replacement.
You must also provide us photos, videos and as much information as possible for your claim via our contact page so that we can assist you the best.
The fastest way for an exchange is to return the item you have already received (please refer to return policy), and once the return is accepted, make a separate purchase for the new item.
Cancelling or Changing Orders
You may only cancel your order before the item is packed or dispatched. In this case, you are eligible for a store credit of your total order amount.
After the order has been dispatched, cancellation or changes may not be possible. Please review your selection carefully before finalizing the order.